After several strikes I am officially announcing it is a terrible store. If you know someone having a baby DO NOT get them a gift card for that store. Get them a card from Walmart instead, they can get a way better price on diapers, clothes, formula etc.
Babies R Us gives terrible.customer service, they do not support their gift cards and the so called super store is disorganized, understaffed, messy and not properly stocked. Shame on you for treating mothers the way you do, especially considering the high prices you charge.
For example, I spent $350 in there and when I tried to redeem a formula coupon that clearly stated it was good for ANY similac product, the cashier refused to take it because I was not buying the exact can pictured on the coupon! I fought this as the picture is just an.example. So I then had to wait 15 minutes for a manager to come (after already waiting 20 minutes in line), all the while the entire line up behind me gave me dirty looks because there was only one cashier on duty (and it was a busy Sunday afternoon). Ridiculous. I am going to use up the last of my gift cards and never shop there again.
Wow that rant felt good! LOL